The accessibility to the customer and tech support that a website hosting company provides will tell you a lot about the services they offer too. In the event that you're allowed to use just e-mail messages and / or tickets, you have most likely found a reseller not the hosting supplier. If this is the case, you will probably have to wait for several days in order to have a problem resolved as your reseller may not be checking their communication regularly or they may have to get hold of the true hosting company for extra help. When the supplier provides you with several options for communication with fast response time that are available at any moment, they are most likely the top provider, not a reseller. Which means that you'll get prompt assistance and high quality support as they'll have direct access to the servers where your account is. Whatever the problem - sales or technical, it's always much better to contact your website hosting company directly via your preferred method of communication.

24/7 Customer Support in Website Hosting

All of our website hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our solutions well before you make an order or you are an existing customer and you have a question or a difficulty, you're able to contact us at any time, including holidays and weekends. We have multiple channels to contact us - several telephone lines around the globe for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex matters or any issues that need longer time to analyze and deal with. Unlike various other web hosting service providers, our trouble tickets come with a guaranteed max response time of just 1 hour, therefore regardless of what the issue is, it'll be resolved timely and you will not waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you are able to take advantage of our 24/7 technical support services even on public holidays. Your web sites will be available at all times and so will we. With various communication options, you're able to choose the best way to contact us and inquire about our services in case you do not have an account yet, or get support in case you're already among our customers. You will be able to call us, have a chat with a live representative, send an email message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options feature 1-hour reply time guarantee, though it hardly ever takes more than 20 min to receive assistance no matter the nature of the trouble. Using our customer and technical support services, we will be there for you anytime you need us, not a couple of days after that.

24/7 Customer Support in VPS Servers

Using our Linux VPS hosting plans, you won't have to wait for more than one hour so as to get support for any problem that you could have regarding the server or the software that comes pre-installed with it. We warrant this short answer time for all the tickets which you open from your billing Control Panel or e-mail messages which you send to our tech support crew. In addition, we have local phone numbers in a number of countries globally and a live chat service where we can easily help you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 through the various means of communication, so whatever your question or problem is, there will always be somebody to help you out quickly. When you need assistance with third-party software, that you cannot set up or which gives you problems, you are able to take advantage of the Managed Services upgrade package that we supply for all of our VPS plans.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we offer include 24/7 support via various methods of communication and with a one-hour maximum answer time guarantee. If you want to learn more about the plans or you have any kind of billing or general questions, you can call one of the local numbers we have worldwide or you could use our live chat support and consult with a live agent. For entirely tech problems which need assistance from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an e-mail, since all these channels are more appropriate to track a given problem. The reply time for them rarely exceeds 30 mins, which means that you can forget about waiting for a full day to get help. Our support service is available for all of the server-related issues, which includes the pre-installed software. When you need support for third-party apps, you can consider adding the Managed Services upgrade that we supply with all of the packages.