A ticketing system is the most widespread correspondence medium that web hosting companies offer to their customers. It’s usually part of the billing account and is the most effective way to tackle a problem that takes a certain amount of time to investigate or that has to be escalated to an admin. In this way, all responses contributed by either side will be stored in the very same location in case somebody else wants to work on the given issue and the info in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, so you’ll have to log in and out of at least 2 accounts in order to perform some task or to reach the hosting company’s support team. If you’d like to manage several domain names and each one of them is hosted in its own account, you will need to use an even larger number of accounts simultaneously. Plus, it can take a significant period of time for the provider to answer your tickets.

Integrated Ticketing System in Website Hosting

In stark contrast to what you may find with numerous other hosting companies, the trouble ticket system that we’re using with our website hosting is an indivisible part of the Hepsia Control Panel, which is included with all accounts. You will not need to memorize several logon credentials, since you’ll be able to manage your tickets and the web hosting account itself from a single location. So, in case you have an enquiry or stumble upon a challenge, you can touch base with our support engineers immediately. Our system comes with an intelligent search functionality. This suggests that even if you have submitted a multitude of tickets through the years, you’ll be able to track down the one that you want without difficulties. Plus, you can see knowledge base tips for troubleshooting commonly faced challenges.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we are using is integrated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting plans, which goes to say that you won’t need another support platform to touch base with our client service staff – you can do that on the spot as soon as you chance upon an obstacle. Sending a new ticket takes a few clicks and finding an older one is just as simple. With our intelligent search functionality, you can quickly track down any ticket that you have already sent. You can submit a ticket at any given time as our help desk support team representatives are on duty 24x7 and answer in less than 60 minutes, although it rarely takes that much to get assistance. With Hepsia, you will have everything in a single place and you can just forget about going through two or more platforms to solve a simple issue.