One-Hour Response Guarantee in Website Hosting
Our guaranteed max reply time for any customer support ticket that you open or any e-mail that you send is only 60 minutes, even in case you contact us on weekends and public holidays. Regardless of the nature of your question or problem, we’ll lend a helping hand momentarily and will supply you with the required information to resolve any problem with your sites. The real response time commonly does not exceed fifteen-twenty minutes, which is the reason why you can just forget about waiting around for hours to get an issue fixed or even worse – waiting around one whole day only to obtain an answer that more info is necessary whilst nothing’s sorted out. We will give you assistance in a well-timed fashion because we realize just how invaluable time can be in the dynamic electronic space. The one-hour reply time guarantee is valid for any technical or billing question that you may have associated with our website hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we realize just how important it is to receive quick assistance, we guarantee that you won’t ever need to wait for more than 60 minutes to receive a reply to any ticket that you open from your semi-dedicated server Control Panel. In fact, you’ll seldom need to wait for more than 20 to 30 minutes and this is valid for any inquiry irrespective of what its nature is – technical, billing or general. Moreover, our technical and client support staff is working 7 days a week, which implies that even if you open a ticket during national holidays, you will invariably get an instant reply, which will contain the answer to a question, the solution to an obstacle or the information necessary to resolve an issue yourself – if there’s something that you need to do on your end. With us, you’ll never have to waste a whole day hanging around awaiting a reply like you would with a lot of other companies.