If you ever have any questions connected with the hosting service or you experience a problem with your sites, you will need to contact the web hosting provider’s help desk support team. It may not matter how quickly they will reply when you have a question of a general nature, but a problem such as a messed up software app update, for instance, may lead to your site becoming broken or unreachable on the Internet. And the longer you wait for the support team to assist you, the longer the website will be out of order. In case you offer services or goods online, any outage will damagingly influence your website and you can lose existing or potential customers. Many web hosting providers, chiefly resellers, answer e-mails and support tickets within 24 hours, but in the electronic epoch that’s much too long, since customers will rarely revisit a website that is not working properly for a lengthy period.

One-Hour Response Guarantee in Website Hosting

Our guaranteed max reply time for any customer support ticket that you open or any e-mail that you send is only 60 minutes, even in case you contact us on weekends and public holidays. Regardless of the nature of your question or problem, we’ll lend a helping hand momentarily and will supply you with the required information to resolve any problem with your sites. The real response time commonly does not exceed fifteen-twenty minutes, which is the reason why you can just forget about waiting around for hours to get an issue fixed or even worse – waiting around one whole day only to obtain an answer that more info is necessary whilst nothing’s sorted out. We will give you assistance in a well-timed fashion because we realize just how invaluable time can be in the dynamic electronic space. The one-hour reply time guarantee is valid for any technical or billing question that you may have associated with our website hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we realize just how important it is to receive quick assistance, we guarantee that you won’t ever need to wait for more than 60 minutes to receive a reply to any ticket that you open from your semi-dedicated server Control Panel. In fact, you’ll seldom need to wait for more than 20 to 30 minutes and this is valid for any inquiry irrespective of what its nature is – technical, billing or general. Moreover, our technical and client support staff is working 7 days a week, which implies that even if you open a ticket during national holidays, you will invariably get an instant reply, which will contain the answer to a question, the solution to an obstacle or the information necessary to resolve an issue yourself – if there’s something that you need to do on your end. With us, you’ll never have to waste a whole day hanging around awaiting a reply like you would with a lot of other companies.