Despite the fact that this is not the mainaspect in order to identify a dependable website hosting company from a bad one or a reseller from a real supplier, having the option to call and talk to a live person is an indicator that you are not using the services of a one-person firm and that you can get in touch with somebody every time you're looking for help. The phone support for hosting services may vary from common to experienced, so the problems which can be resolved with a phone call vary based on the particular company. Generally, these matters are more basic and feature billing or 1st level technical issues since more difficult matters often need a support ticket where both you and the sysadmins can track the proceedings with a specific issue. However, being able to call your provider can save you a lot of time and efforts for the multitude of small things which may eventually show up when you manage your website hosting account.

Phone Support in Website Hosting

As we have live phone support 14 hours a day, you have the option to call us and talk with one of our customer support representatives to get more information about all website hosting that we supply and ensure that our servers match the system requirements for your websites before you purchase anything. For your convenience, we now have phone numbers on 3 continents so that you can call the one closer to you - in the United States of America, Great Britain or Australia. If you are already a customer, you can call about general and billing matters, and about some technical matters. If the trouble is strictly technical or it needs more time to analyze, you will have to go through our ticketing system, which will enable both you and our technical support crew to monitor the info given by both sides.

Phone Support in Semi-dedicated Servers

Any time you want more information for the Linux semi-dedicated hosting plans that we offer, you can call one of the three support lines we have across the globe - in the United States of America, the UK and Australia. By doing this, you are able to check ahead of time if our services will be appropriate for your sites. In case you're already our client and you've got a semi-dedicated account, you are able to contact us over the phone for fourteen hours every day about any billing or common issues. For strictly technical matters you're able to use our ticketing system to contact our tech support because sometroubles simply require additional time to be dealt with, but we can help you over the phone with quite a lot of minor tech issues as well, saving you time and efforts.