A 99.9% Server Uptime
Our website hosting system is based on a stable, world–class hardware architecture and a heavily tweaked version of Linux. This is why, irrespective of what your website is, or how many site visitors you’ve got, or even in case there’s a DoS assault, our web hosting servers will stay up and running and your websites will stay online.
All website hosting plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our uptime guarantee stays the same.
A 99.9% Network Uptime
When you build your own cloud hosting system, it is vital to also set up your own network architecture. For this reason, we built a custom internal network in each one of our datacenters. Relying on topflight Juniper switches and routers, our internal network allows for tremendously fast data transfer speeds and is completely redundant.
This way you will enjoy a 99.9% network uptime in our data center in the USA, in our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe and in our data center in Australia, no matter which web hosting package you’ve opted for.
A 30–Day Money–Back Guarantee
Despite the fact that we have done just about everything to lessen all possible risks with our cloud hosting plans and despite the fact that we offer premium support, there are instances when the customer is simply not happy with what we are offering. Or he needs to switch to a more robust hosting solution, like a VPS server or a dedicated server.
This is the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t completely satisfied, you will get a refund.
24/7 Technical Support
We have diligently hand–picked each single member of our 24x7 support team to make sure that we can provide the best help desk support service you can get. Each of our techs has many years of experience dealing with web hosting accounts behind his back, so they know very well what they are doing. And they’re at your disposal 24/7 – you’ll be able to get in touch with them at any time and they will respond as fast as possible.
Their average support ticket response time is well under 20 minutes, whereas with other hosting suppliers you need to wait around for days. Besides, we offer a 1–hour response time guarantee. Regardless of what happens, your inquiries will be answered in under one hour.