Technical Support Channels
A One–Hour Response Guarantee
We offer a 60 min response time warranty for every support ticket or email that you send to the help desk staff. We will swiftly reply to all standard inquiries and forward right away the case to our admins in case any additional assistance is needed. If you take advantage of the Optional Admin Services package, we’ll execute any of the included services at a time that has been discussed with you preliminary.
An Excellent Technical Support Service
We will be online for you 24–7–365 to respond to any questions that you may have related to our Web Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also need assistance tackling server management tasks, you can take advantage of our Optional Admin Services package, which includes backup space, weekly Operating System updates, server monitoring and restarting services, as well as problem troubleshooting and installation procedures
A User–Friendly Help Area
Every dedicated web hosting plan is equipped with our free–of–cost Web Hosting Control Panel, which offers an in–depth knowledge base and a selection of how–to video tutorials. Whenever you require assistance while working with the Web Hosting Control Panel, just hit the Help or Videos buttons in the top right corner.