Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • You’ll find almost all the answers to your questions in the intuitive Help Center section included in Cold Bear Hosting’s Web Hosting Control Panel. It features an in–depth knowledgebase with commonly asked questions and detailed educational articles compiled by our expert client support team.

  • Top quality support service
  • Tutorial Video Clips

  • For users who prefer to find out how to tackle a typically encountered issue by watching a video tutorial, we have added a collection of video tutorials to our Web Hosting Control Panel. All the video lessons are short and easy to understand. They offer you visual presentations of different site administration actions.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24/7 tech support service with a 60–minute ticket response guarantee. A team of experienced tech support engineers will be online for you to attend to all the questions that you might have. During non–busy hours, an answer will be supplied within just twenty minutes.