Assistance Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Resolution Guarantee

  • Each ticket you send to the tech help crew will be handled within up to 60 mins. The general requests will be answered immediately. Yet, if the service inquiry you have sent calls for assistance from a qualified technician, we will send the ticket to him and will let you know about the hold–off.

  • Top quality support service
  • Expert Client Help Service

  • We will offer you round the clock tech help through a lightning fast ticketing system integrated into your Control Panel. You’ll be able to write to us at any time about any of the packages that come pre–installed on the virtual server, including the chosen OS, the server admin panel and our custom designed Web Hosting Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • Each section of the Web Hosting Control Panel that is provided cost–free with your VPS offers you a built–in articles base. You can find a group of extensive how–to tutorials and a choice of step by step video lessons that demonstrate all the essential website administration tasks. You can obtain them by clicking on the Help or Video keys in the right side of each Control Panel section.